State Assistance Information Line

State Assistance Information Line

The State Assistance Information Line (SAIL) is a toll-free hotline activated at the time of an emergency to provide an additional resource for those in Florida to receive accurate and up-to-date information regarding an emergency or disaster situation impacting the State of Florida.

The SAIL hotline is: 1-800-342-3557.

The SAIL hotline is only operational during an emergency event; at all other times, a recorded message with general information about the hotline is available.

During an emergency, the SAIL hotline is operational daily at set hours depending on the severity of the event. Please stay tuned to your local officials and/or log on to the www.floridadisaster.org during an emergency event for exact hours of operation.

Those persons in Florida may access information from SAIL hotline operators on how to prepare before/during/after a hurricane, road closures and alternate routes, available/open shelters in host or impacted counties, shelters designed for special needs patients, hotels and motels that accept pets, boaters instructions for moving watercraft to safer ground, and re-entry information once it is safe to return to the affected area.